Shipping and Delivery Policy

Effective Date: 05-08-2024

At Maako Collective, we are committed to delivering your order in a timely and efficient manner. Please review our Shipping and Delivery Policy to understand how we handle shipping and delivery.

1. Shipping Rates and Methods

Shipping Rates:

• Shipping rates are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase.

Shipping Methods:

• We offer several shipping options to meet your needs, including standard, expedited, and express shipping. The available shipping methods and their costs will be shown at checkout.

2. Processing Time

• Orders are processed and shipped within 15 days of receiving the order.
• Custom or personalized items may take longer to process. The estimated processing time for such items will be indicated in the product description.

3. Delivery Time

Standard Shipping:

• Estimated delivery time is 15 days from the date of shipment, depending on your location.

Expedited Shipping:

• Estimated delivery time is 12 days from the date of shipment, depending on your location.

Express Shipping:

• Estimated delivery time is 10 days from the date of shipment, depending on your location.

4. International Shipping

• We offer international shipping to selected countries. Shipping rates and delivery times for international orders will vary based on the destination.
• Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.

5. Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment through our carrier’s website.

6. Delivery Issues

Incorrect Address:

• Please ensure that the shipping address you provide is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.

Lost or Damaged Packages:

• If your package is lost or damaged in transit, please contact us immediately at reach@maako.in or +91 6003435214. We will work with the shipping carrier to resolve the issue and ensure you receive your order.

Delayed Delivery:

• While we strive to meet the estimated delivery times, please note that delays may occur due to unforeseen circumstances, such as weather conditions or carrier delays. We appreciate your understanding and patience in such cases.

7. Contact Us

If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at:

Maako Collective
Email: info@maako.in
Phone: +91 6003435214
Address: B5A, SH Complex, Jayanagar, Guwahati, Assam, India – 781022

All legal matters will be under the jurisdiction of Guwahati High Court, Assam, India